New App, Online Map Available to Track ComEd Outages

As if experiencing a power outage is not frustrating enough, the situation intensifies when you cannot get information about it.

ComEd Monday, May 7, announced two new ways in which it is using technology to communicate better and quicker with customers. The first is an interactive online outage map and, the second, a mobile application for smart phones.

The interactive outage map is a color-coded map that allows customers to find information about:

• The location of an outage,
• The number of customers affected and
• An estimated time for the power to be restored.

The outage map can be found under the Customer Service tab at comed.com or at comed.com/map.

Using the map, customers can report outages and view all outages in the ComEd service territory. Color-coded icons indicate the number of customers affected by each incident. The map allows customers to zoom in on a specific area for details, such as the estimated restoration time and crew status. Information is updated every 30 minutes.

A mobile version of the map is being developed.

ComEd’s second innovation is a mobile application for iPhone® and Android™ devices, enabling users to conveniently report power outages and manage their accounts from their smart phones.

The new mobile application enables customers to:

• Report an outage and check restoration status,
• View their account summary and history,
• Manage payments, including budget billing, automatic payments and one-time payments,
• Report a meter reading and
• Find a location to make an in-person payment

To download the free application, customers should visit comed.com/app or search “ComEd” in their smart phone’s application store.

“These new features are just two of many improvements ComEd has made in recent months as part of our focus on delivering greater value to our customers through enhanced customer service,” said Terence R. Donnelly, ComEd executive vice president and chief operations officer, in a prepared statement. “The new, interactive map allows customers to quickly find detailed information about outages in their communities. And the app makes it easier for customers to conduct business with us by leveraging the convenience of a smart phone.”